Customer Requirements​

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What do I need to try out the platform?

All you need is a stable WiFi connection on your shop floor (and anywhere you plan to use Elements Docket) and a computer with Google Chrome, to access the Elements Dashboard. When you sign up for a free trial we will send you three contactless cards to download the app, and use the app. If you purchase a Starter Kit, we provide everything else you need to get started, including a phone, eight user cards, two order cards and an extended month-long license for eight users on the Elements Platform.

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What do I need to start using the platform?

In addition to a stable WiFi connection on your shop floor (and anywhere you plan to use Elements Docket) and a computer with Google Chrome, to access the Elements Dashboard (as required to trial the starter kit) you will need android devices and contactless cards (or other contactless items) to use Elements Docket. We can provide all hardware required to use the platform, or we can recommend 3rd party providers. 

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Do all users need a device?

No. Devices are not logged into any one user, meaning that multiple users can use the same device simply by tapping their User ID to the phone. Depending on the frequency of use, you may want to give each user a device or provide one device per workstation or group.

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What if I don’t have secure WIFI in the factory, what are my options?

You can purchase sim cards that provide a mobile data connection. EE provide data only sims with a block of pre-paid data, but other providers may also provide similar cards which are charged monthly. We would suggest using a factory WiFi over mobile internet as you will have more control over securing the connection. 

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Pricing Model

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Are the App and Web Dashboard charged separately?

No. Paid users are users of the Elements Docket, which consists of the app and web dashboard. Levels of access to each app is then determined by the Admin users. 

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How much does it cost per month?

Users of Elements Docket cost £30 a month (plus VAT), and users of Elements Docket Plus cost £35 a month (plus VAT). All users from your company can be either Elements Docket or Elements Docket Plus users; you cannot have a mix of users.

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How am I charged for using the platform?

The company is charged by direct debit for the number of users within a company, for the previous month.

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Am I tied into a contract if I decide to use the platform after my trial?

Towards the end of your one month trial period we will contact you to see whether you would like to continue using the platform. If you would like to continue using the platform we will help you to set up with the hardware you require, and you will be charged by direct debit for the number of active users in the previous month. If you decide that the platform is not right for your business we will remove your account from the system and access to the platform will be removed for all of your users.

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How do I add/remove users?

Users are added and removed by Admin users in Elements Dashboard​. This can be performed at any time, and takes effect instantly.

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What’s the difference between the user types?

We have four different user types with differing levels of access:​

- Admin (full access to both Dashboard and Docket apps; unique ability to create and modify users)

- Office (full access to all order features but cannot modify users in Dashboard; full access in Docket)

- Observer (can only view ongoing and completed orders in Dashboard; reduced access in Docket)

- Standard (order completion functionality in Docket only; no access to Dashboard)

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Admin, Office and Observer users get a supplementary Standard account allowing them access to the order completion functionality in Docket.

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The Technology​

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Can I use my own Android?

Yes. Elements Docket can be used on any Android phone running Android 7.0 or higher, and that has NFC capabilities. We have optimised the app for use on Samsung Knox devices (Xcover4 and TabActive2), and therefore recommend using Elements devices, but please get in touch if you would like to use existing Android devices.

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Can I use my own Apple device?

No. We​ do not have an Apple version of the Docket app. This is because up until recently contactless technology (NFC) could not be used by 3rd party apps

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Can I download the app from the app store?

No. Our apps are not currently available from an app store. If using your own Android device we will provide you with a link from which you can get ​download the Docket app.

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Which devices do you reccomend?

We use Samsing Knox devices as they are the most secure off-the-shelf mobile devices available. They utilise enhanced cyber security features including malware screening. These devices also allow us to automatically update the Elements Docket app for our customers, as well as prevent the installation and use of any apps (such as social media and news apps) turning the device into a work-focused mobile device.   

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Can I reuse the contactless technology (such as the User and Order ID cards)?

Yes. Contactless ​technology (such as cards, stickers and tags) is completely rewriteable with the Elements Docket app.

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Does it use RFID technology?

Yes. Near Field Communication (otherwise known as contactless technology) is a type of RFID (Radio Frequency Identification) that works at ultra-close proximities. ​Unlike most types of RFID it can be operated with an android phone, and doesn't require a separate reader and writer.

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What happens to the order data if a handset is lost/stolen?

All data is instantly sent to and stored in our cloud server. No information is stored on the device.

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How do I order more cards?

You can order cards and other contactless ID technologies through us, or we can direct you to our specialised provider that can work with you to find a contactless ID that works best for your use case.

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Integration​

 

Can I integrate Elements with my existing ERP system?

Yes. Our API key (accessible with the Elements Docket Plus license) allows information about pending orders, work-in-progress and historical orders to be viewed in an external software package. Doing so is complicated however, and therefore we do not recommend doing this unless you have an IT specialist to perform the connection. For more information about our API click here.

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Can I integrate Elements with my financial package?

Yes. Our API key allows information about pending orders, work-in-progress and historical orders to be viewed in an external software package. Doing so is complicated however, and therefore we do not recommend doing this unless you have an IT specialist to perform the connection. For more information about our API click here.

 

Can I integrate Elements with Power BI?

Yes. We have an API key that allows information about pending orders, work-in-progress and historical orders to be viewed in Power BI. Doing so is complicated however, and therefore we do not recommend doing this unless you have an IT specialist to perform the connection. For more information about our API click here.

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Can I integrate Elements with Microsoft Nav?

Yes. Our API key allows orders to be started (from a template) from within Microsoft Nav.

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Accessing Data​

Can I download the data on completed orders?

Yes. You can download full order details for individual orders, including the user and timestamp for the start and end of each phase and task as well as any feedback provided. This information may be used for the costing of orders, or to assess productivity.

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Can I download summaries of multiple orders?

Yes. By filtering orders and clicking 'Download All Order' you can download summaries of multiple orders in Excel, including time for completion, but without the further detail. This feature may be used to identify order times to improve quality of scheduling.​

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Can I view the Work In Progress remotely?

Yes. You can view Work in Progress and the rest of the Elements Dashboard from any device with Google Chrome.

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Can I see who has completed a task?

Yes. For each task you will be able to see who has started and ended each task, as well as a detailed timestamp of when it was started and ended.

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Can I have the WIP up in the factory and be able to use the dashboard at the same time?

Yes, a screen to be presented on the factory floor is created in a separate tab to the main dashboard, meaning that a user can continue to use the dashboard whilst the factory screen is presented.

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